Customer Service Protection

  The rules governing grounds for denial of service, credit determination, deposit and guarantee practices, meter reading and accuracy, bill contents, billing frequency, billing accuracy, collection practices, notices, grounds for termination of service, termination procedures, rights to reconnection, late charges, disconnection/reconnection fees, access to budget billing and payment arrangements, extreme weather, illness or other vulnerable customer disconnection protections, and the like. In a retail competition model, would include protections against "slamming" and other hard-sell abuses.

Energy terms . 2014.

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